PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY APPOINTING A SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.
- All estimates are given based on national average room sizes.
- Any estimate is only an estimate based on the property being left in a reasonable cleanliness state and may change once the cleaners sight the property
- We reserve the right to alter the estimate upon viewing the property if bedrooms are larger than 12 square metres, living rooms are larger than 15 square metres, hallways larger than 4 square meters, rugs larger than 12 square meters or bathrooms and kitchen are larger than described
- We also reserve the right to change the estimate if the property conditions are different to those described or the customer’s original requirements are altered.
- Payment is to be made by bank transfer or credit card prior to the day of the Service. The customer is obligated to make the payment before our team starts the service.
- The customer is to provide access to the property when the service is due to be performed. If he/she is not available at the appointed time the customer is responsible for providing us access to the keys. Failure to provide access is subject to a $150 cancellation/postponement fee
- Running water and electricity must be available within the property where the cleaning service is to be carried out.
Bond Back Guarantee
- Our guarantee means that we will return free of charge to rectify any issues the agent has with our cleaning provided they are on our standard checklist
- To claim this guarantee you need to email us within 72 hours (not including weekends or public holidays) with the exit report and the agents details. This will only be accepted in writing by email.
- No exceptions to the 72 hour condition unless discussed with us by email (in writing) before the clean has taken place.
- In case of any complaints regarding cleaning, customer has to provide a notice of at least 72 hours to fix the cleaning complaint.
- In the case of any cleaning complaint, we require either the customer him/her self or the property manager to check the work while our cleaners are still present on the property in order to make sure complaint has been fixed to their standard.
- All services are considered provided to a standard the customer would expect unless otherwise stated by the customer within 72 hours of the service being conducted. All complaints will be investigated and a resolution will be made to the satisfaction of the customer or a standard we deem reasonable
- All service complaints etc must be submitted in writing by email
- The customer must agree to allow a re-clean or an inspection of any work deemed unsatisfactory before he/she arranges third party to conduct services.
- Even though our technicians make every effort not to damage items, accidents occasionally happen. Therefore we recommend that all items of special value (either monetary or sentimental) are to be put away and/or not cleaned during this service.
- We may request access to a property where a problem has occurred within 24 hours of the service to investigate in an attempt to come to a resolution.
- We advise not to place any furniture on carpet that is not 100 % dry and shall not be liable for any damage this may cause
- We are not responsible for any existing damage to the customer
- If a Customer requires a Cleaner to clean behind or under a heavy item (i.e.; A fridge, bookshelf, or other reasonably deemed heavy item) The customer will be required to move these items prior to the commencement of the Service; Any item moved by the customer either before during or after a service will be done at the customers sole risk. Best Value Clean encourages that you follow the applicable health & Safety measures to do so in a safe manner.
For Carpet cleaning
- *Pre vacuum excluded
(Vacuuming will be charged if client want us to do)
- *For best results pre vacuum is really important.
- *Extra charges for apartments upstairs with no lift available.
- *Will charge extra for cleaning Hard stains and heavily soiled carpets.