FAQ

A. How can I get a quote or make a booking?

If you would like to get a free, no obligation quote, or make a booking please call us on 0466 714 139 or use our online booking form. For an instant estimate of how long your house cleaning service will take to perform and how much it will cost.

B. Do you clean in my area?

We provide house cleaning services in all suburbs in Perth, Australia. If you would like to check that we service your area please visit our locations page.

If you live outside of the Perth area and are looking for a home cleaner, please let us know. We may still be able to help you directly or provide a list of reputable house cleaning companies in your local area

C. How long will it take to clean my home?

This depends on a number of factors including the size of your home, what level of house cleaning service you require e.g. a surface clean (basic cleaning package), or a really thorough clean (spring cleaning package, moving house cleaning package), and the number of house cleaners performing your service.

D. What if my house cleaning service takes more or less time than your original quote?

When you make a booking, we will agree with you how long the house cleaning service should take and how much it will cost. We will always provide an accurate and realistic quote based on your requirements and our previous experience. However, the condition of homes can vary greatly and having not seen your home, it may take slightly more or less time to perform your house cleaning service, than the original quote.

E. How much will my house cleaning service cost?

For an instant estimate of how long your house cleaning service will take, and how much it will cost. If you would like to get a quote or make a booking please call us on 0466 714 139 or use our online booking form.

F. How can I pay for my house cleaning service?

 We currently accept payment in Cash and Bank transfer.

G. Can I get a tax invoice/receipt?

Yes. We will usually issue you with a tax invoice/receipt via email at the time your booking is confirmed, or after your house cleaning service in the case of a regular clean. If you would prefer your invoice to be addressed to a company or sent to a particular email address, please let us know at the time of booking.

H. Should I tip my cleaner?

You are not expected to tip your cleaner. Although if you are happy with the house cleaning service and would like to give a tip you are more than welcome to. Our house cleaners keep 100% of any tips they receive.

I. Do I need to provide house cleaning equipment/supplies?

For a regular house cleaning service, our customers typically provide larger cleaning equipment such as a vacuum cleaner, mop & bucket, etc. and we provide cleaning supplies, such as multi-purpose cleaner, polish, cloths, etc. If you would prefer us to supply all house cleaning equipment and supplies or vice-versa, please let us know at the time of booking. We can usually offer a small discount if you would prefer to supply cleaning products yourself.

In the case of a once-only house cleaning service, we will provide all the required cleaning equipment and materials.

J. Do I need to be at home while you clean?

No, if you prefer we can clean while you’re not at home. Many of our regular customers choose to provide us with a house key. If you don’t feel comfortable to leave a key, someone will need to be at home, at least at the start of the service, so we can access the areas to be cleaned.

K. Are you environmentally-friendly?

We have adopted the following practices to eliminate or minimise our impact on the environment:

Use of bag less vacuum cleaners (eliminating the need for replacement vacuum bags)

Energy efficiency (our house cleaners will turn off lights in areas not being used during non-daylight hours)

Reuse of cleaning cloths/rags after each house cleaning service

Reuse of plastic cleaning bottles/sprays after each house cleaning service

Recycling of cleaning cloths/rags (when no longer usable)

Recycling of plastic cleaning bottles/sprays (when no longer usable)

L. Do you have public liability insurance?

Yes, we are covered by Vero Insurance in case of personal injury or property damage.

M. Are you pet-friendly?

Yes, we are happy to clean and don’t mind if you have pets! Please let us know at the time of booking so we can pass this information on to your house cleaner. If your pet is likely to be aggressive or may obstruct your cleaner we kindly ask if you can secure or remove them prior to your house cleaning service.

At Best Value, We take pride in providing a reliable, experienced and friendly service that offers quality workmanship at an affordable budget price in your home.

We use state of the art equipment for cleaning which gives best results.

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Commercial & Domestic Cleaning Terms