Frequently Asked Questions

If you would like to get a free, no obligation quote, or make a booking please call us on 0466 714 139 or use our online booking form. For an instant estimate of how long your house cleaning service will take to perform and how much it will cost.

We provide house cleaning services in all suburbs in Perth, Australia. If you would like to check that we service your area please visit our locations page.

 

If you live outside of the Perth area and are looking for a home cleaner, please let us know. We may still be able to help you directly or provide a list of reputable house cleaning companies in your local area

This depends on a number of factors including the size of your home, what level of house cleaning service you require e.g. a surface clean (basic cleaning package), or a really thorough clean (spring cleaning package, moving house cleaning package), and the number of house cleaners performing your service.

When you make a booking, we will agree with you how long the house cleaning service should take and how much it will cost. We will always provide an accurate and realistic quote based on your requirements and our previous experience. However, the condition of homes can vary greatly and having not seen your home, it may take slightly more or less time to perform your house cleaning service, than the original quote.

For an instant estimate of how long your house cleaning service will take, and how much it will cost. If you would like to get a quote or make a booking please call us on 0466 714 139 or use our online booking form.

We currently accept payment in cash, cheque, bank transfer or credit card (via Paypal).

Yes. We will usually issue you with a tax invoice/receipt via email at the time your booking is confirmed, or after your house cleaning service in the case of a regular clean. If you would prefer your invoice to be addressed to a company or sent to a particular email address, please let us know at the time of booking.

For consistency, we prefer to send the same person to perform your house cleaning service each time. If you are not happy or would like to change house cleaners for whatever reason please let us know and we will arrange for a different person to attend your home

You are not expected to tip your cleaner. Although if you are happy with the house cleaning service and would like to give a tip you are more than welcome to. Our house cleaners keep 100% of any tips they receive.

For a regular house cleaning service, our customers typically provide larger cleaning equipment such as a vacuum cleaner, mop & bucket, etc. and we provide cleaning supplies, such as multi-purpose cleaner, polish, cloths, etc. If you would prefer us to supply all house cleaning equipment and supplies or vice-versa, please let us know at the time of booking. We can usually offer a small discount if you would prefer to supply cleaning products yourself.

 

In the case of a once-only house cleaning service, we will provide all the required cleaning equipment and materials.

No, if you prefer we can clean while you're not at home. Many of our regular customers choose to provide us with a house key. If you don't feel comfortable to leave a key, someone will need to be at home, at least at the start of the service, so we can access the areas to be cleaned.

When we receive a house key it is tagged with a unique code, so as not to identify the name or address of the customer to which it belongs. All of our cleaners are familiar with our key management policy which describes our procedures for the safe handling and storage of house keys. In the unlikely event that we lose a key, we will pay up to $50 towards any replacement costs.

We have adopted the following practices to eliminate or minimise our impact on the environment:

 

Use of bag less vacuum cleaners (eliminating the need for replacement vacuum bags)

Energy efficiency (our house cleaners will turn off lights in areas not being used during non-daylight hours)

Reuse of cleaning cloths/rags after each house cleaning service

Reuse of plastic cleaning bottles/sprays after each house cleaning service

Recycling of cleaning cloths/rags (when no longer usable)

Recycling of plastic cleaning bottles/sprays (when no longer usable)

Yes, we are covered by Vero Insurance in case of personal injury or property damage.

Yes, we are happy to clean and don't mind if you have pets! Please let us know at the time of booking so we can pass this information on to your house cleaner. If your pet is likely to be aggressive or may obstruct your cleaner we kindly ask if you can secure or remove them prior to your house cleaning service.

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